Refund policy

We have a 30 day return policy, which means you have 30 days after receiving the product to request a return.

To meet the return criteria, your item must be in the same condition as the item you received, unworn or unused, labeled, and in its original packaging. You also need a receipt or proof of purchase.

To initiate a return, you can contact us through the following methods: eletechsupca@gmail.com. Please note that returns need to be sent to the following address: No. 8-1 North Xin Street, Gaotang Shiaotou, Fenghuang Street, Tianhe District, Guangzhou City, Guangdong Province, China via WhatsApp+861376861464

If your return is accepted, we will send you the return shipping label and instructions on how and where to send the package. Items returned without prior request will not be accepted.

If you have any return issues, please feel free to contact us at any time eletechsupca@gmail.com. Or WhatsApp+861376061464

Damage and issues
Please check your order upon receipt. If there are any defects, damages, or errors in the product you received, please contact us immediately so that we can assess the issue and correct it.

Exceptional/non refundable items
Some types of products cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns of dangerous goods, flammable liquids, or gases. If you have any questions or concerns about a specific project, please contact us.

Unfortunately, we do not accept returns of discounted items or gift cards.

exchange
The quickest way to ensure you get what you want is to return the item you own, and once the return is accepted, purchase the new item separately.

EU 14 day cooling off period
Despite the above regulations, if the goods are shipped to the European Union, you have the right to cancel or return the order for any reason within 14 days without any reason. As mentioned above, your item must remain in the same condition as received, unused or unused, labeled, and in its original packaging. You also need a receipt or proof of purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at eletechsupca@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at eletechsupca@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at eletechsupca@gmail.com.

refund
We will notify you after receiving and checking your return, and inform you whether the refund has been approved. If approved, you will receive an automatic refund within 10 working days using the original payment method. Please note that your bank or credit card company may also need some time to process and mail refunds.
If we have approved your return for more than 15 working days, please contact us through the following methods: eletechsupca@gmail.com.